August 22, 2018

Time Perception and Ferry Queues

One of our DTC instructors, Dr. Daniel Findley, recently led the publishing of a paper in the Research in Transportation Economics Journal on a project about the North Carolina ferry route from Hatteras to Ocracoke. The paper examines observational data from a wait-time study at the ferry terminals to demonstrate that the amount of time a vehicle waits to board a ferry is highly dependent on that vehicle's position in line. Queue psychology suggests that unexplained waits, uncertainty, and anxiety make wait times for individuals seem longer. Thus, the vehicle position and wait time relationship can be used to equip ferry service providers with the knowledge to inform and improve passengers' experience waiting to board a ferry. Email us at info@drtomsclassroom.com for more if you’re not a RITEJ subscriber.


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